Terms of Service

Last updated: February 20, 2026

Welcome to Neutrogena. By accessing or using our website (neutrogenaus.com), operated by Neutrogena, you agree to be bound by these Terms of Service. Please read them carefully before using our platform.

1. Acceptance of Terms

By creating an account, placing an order, or otherwise using Neutrogena, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to use our services. By using Neutrogena, you represent that you meet this requirement.

3. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate and complete information when creating an account.
• You are responsible for all activities that occur under your account.
• Notify us immediately if you suspect unauthorized access to your account.

4. Products & Pricing

• We strive to provide accurate product descriptions and images. However, we do not guarantee that all descriptions, pricing, or images are error-free.
• Prices, currencies, taxes, and shipping fees are shown at checkout and may vary based on promotions, destination, or exchange rates.
• We reserve the right to update product information, availability, and prices at any time.
• In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

5. Orders & Payments

• Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order.
• Payment must be completed at the time of purchase using one of the available payment methods shown at checkout.
• Orders are processed after successful payment confirmation.

6. Shipping & Delivery

• Delivery times are estimates and may vary depending on your location and external factors (customs, weather, etc.).
• Neutrogena is not responsible for delays caused by third-party shipping carriers or customs authorities.
• Risk of loss transfers to you upon delivery to the carrier.

7. Returns & Refunds

• Unless otherwise stated on the product page or at checkout, eligible returns may be requested within 30 days of delivery for items in unused, original condition.
• Refund requests must be submitted to our support team using the contact details listed below.
• Approved refunds are processed after the returned item is received and inspected. Bank or payment provider timelines may vary.
• Shipping costs for returns are the responsibility of the buyer unless the item was defective or incorrect.

8. Intellectual Property

All content on Neutrogena — including logos, text, images, and software — is the property of Neutrogena or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written consent.

9. Prohibited Conduct

You agree not to:

• Use the platform for any unlawful purpose
• Interfere with or disrupt the platform or servers
• Attempt to gain unauthorized access to any part of the platform
• Use automated tools (bots, scrapers) without our permission
• Post fraudulent reviews or misleading information

10. Limitation of Liability

To the maximum extent permitted by law, Neutrogena shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.

11. Modifications to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the platform after changes constitutes acceptance of the revised terms.

12. Governing Law & Dispute Resolution

These Terms are governed by applicable laws in the jurisdiction where Neutrogena operates, unless mandatory consumer protection rules in your location require otherwise. Any dispute should first be attempted to be resolved through good-faith negotiation.

13. Contact Us

If you have questions about these Terms of Service, please contact us at:
Company: Neutrogena
Country/Region: United States
Email: support [at] neutrogenaus.com